Right to Free Termination of Contract

As expressed in the terms and conditions of the “MAINOVA” Online Store (point 9) and under the terms of Decree-Law no. 24/2014, of 14 February, applicable to distance contracts, the User has the right to freely terminate a new contract, if he/she is a consumer. The User may exercise the right of termination without being required to pay any compensation, within 14 (fourteen) days from the day on which the consumer acquires physical possession of the good.

To exercise this right, the User may use the form indicated below or any other means where, unequivocally, he/she expresses that he/she wishes to exercise said right, indicating all his/her identification data, the product purchased for which the contract is to be terminated and the date of purchase. The communication must be made by letter, by returning the purchased item, or by another suitable and provable means within the period defined above.

The consumer must return the products to MAINOVA in the appropriate conditions within 14 (fourteen) days from the date of communication of the resolution.

“Template for free resolution form (you should only complete and return this form if you wish to terminate the contract)”

- To [insert here the name, geographical address and, if applicable, fax number and email address of the professional]:

- I/we hereby notify (*) that I/we are resolving (*) my/our (*) purchase and sale contract relating to the following good/for the provision of the following service (*) — Requested on (*)/received on (*) — Name of consumer(s) — Address of consumer(s) — Signature of consumer(s) (only if this form is notified on paper). (*) Delete what is not applicable.

The packaging must be returned complete, as it was delivered (box, instruction manual, warranty certificate and other accessories), and accompanied by all documentation received, namely the following documents: sales invoice and the document proving receipt of the product. The packaging and the indicated documents must be sent to MAINOVA - Sociedade Agrícola, Lda, Monte da Herdade da Fonte Santa, Estrada Nacional 372 -1, 7040 – 699 Vimieiro.

Return shipping costs will always be the responsibility of the User.

After receipt of the return at MAINOVA, the User will be refunded the amount corresponding to the amount paid for the order (sales invoice amount).

The method of refunding the amount to be returned depends on the payment method used for the respective order. In the case of payments by credit card, the amount will be credited to the respective account. In other cases, when IBAN information is provided, the refund will be made to the indicated bank account. Otherwise, the refund will be made by check to the billing address. The refund will be made up to 14 days after receipt of the will to cancel and receipt of the return of the goods.

If any of the components of the item sold are missing or if any of them are not in excellent condition, there will be no refund of the price or shipping costs, and the product will be sent back to the initial shipping address.